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Project support
Application review, layout, utilities, integration, acceptance planning and commissioning scope for new sachet machinery.
Lifecycle service
Sachet Filling Machine Support, Spares and Service
Good support begins before delivery: accessible design, agreed documentation, trained operators, defined preventive maintenance and a practical spares plan all protect production availability.
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Service information
Fault information is triaged from the machine identity, symptoms, alarms, operating conditions and any recent changes.
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Spares planning
Recommended wear, critical and commissioning spares can be aligned with production duty and lead-time risk.
When contacting support
Provide a complete fault report
- Machine model, serial number and control-system identification
- Product, target dose, sachet format, film and current recipe
- Exact alarm message and point in the cycle where the issue occurs
- Photographs or video taken from a safe position
- Recent tooling, material, recipe, utility or maintenance changes
- Production impact and safe access windows for investigation
Safety first
Do not defeat protective systems
Important: isolate stored electrical, pneumatic, thermal and mechanical energy before maintenance. Follow the supplied manual, machine risk controls and your site procedure. Only competent, authorised personnel should enter guarded or hazardous areas.
A remote discussion can help identify the next diagnostic step, but it does not replace safe isolation, competent inspection or site-specific risk assessment.
Preventive maintenance
Build maintenance around actual machine duty
Every shift
Clean, inspect seal faces and contact parts, check guards and record abnormal noise, heat or leakage.
Planned checks
Inspect belts, chains, bearings, cylinders, sensors, heaters, thermocouples and dosing components to the manual.
Calibration
Control weighing, temperature, coding and inspection devices through a documented calibration or verification plan.
Condition history
Use faults, wear rates and production hours to improve intervals and the on-site spares holding.
Support contact
Contact Lancing Ltd
For an existing machine, include identification and a concise symptom history. For a new project, use the quotation checklist.
Lancing Ltd
Unit 5A Jefferson Way
Thame, Oxfordshire
OX9 3SZ
United Kingdom
Unit 5A Jefferson Way
Thame, Oxfordshire
OX9 3SZ
United Kingdom
Common questions
Support questions
What details help diagnose a machine issue?
Provide the model and serial number, operating hours, product and format, alarm text, when the fault began, recent changes, photographs or video, and the checks already completed.
Should operators bypass an interlock to keep production running?
No. Guards, interlocks and protective functions must not be defeated. Isolate the equipment and follow the machine manual and site safety procedure.
What spares should be held on site?
The recommended list depends on the machine and duty, but it normally separates wear parts, critical production spares and longer-lead assemblies.
How should a format change be controlled?
Use an approved changeover procedure, identified tooling, recipe verification, first-off inspection and documented release before routine production.
Complete packaging support
Need equipment beyond the sachet machine?
Compare powder dosing, weighing, premade pouches, VFFS systems and wider line automation through Lancing’s specialist machinery sites.
Lancing UKPackaging and filling machineryLancing UK OnlineMachine supply, support and integrationLancing UK GlobalMachine specifications and product rangePouch FillersPremade pouch and bag filling systemsPowder FillersAuger and powder dosing equipmentCombi WeighMultihead and combination weighingForm Fill and SealVertical form fill seal machineryMachinery AutomatePackaging automation and line integrationPackaging Machines UKBroader packaging equipment selection
Prepare a useful support request
Send the evidence that identifies the fault and operating condition
Machine identity, alarm text and a description such as “seal problem” are a starting point. Product, film, recipe, lane, time and retained-pack evidence helps distinguish a machine fault from a material, feed, setting or integration issue.
For a production fault
- Machine model, serial or other identification
- Alarm text, time, recipe and affected lane
- Product batch and condition, film reel and artwork revision
- Photos or video of the fault and the complete operating area
- Accepted and rejected pack samples where safe to retain
- Recent changes, maintenance and checks already completed
For planned service or changeover help
- Operating hours, maintenance history and repeat faults
- Current product and format matrix
- Parts, tools and access available on site
- Cleaning and isolation procedure
- Required production window and site contact
- Any upstream, downstream or network interface involved
Safe maintenance and change control
Use the support evidence with the site’s PUWER and risk-assessment duties
A fault, guard change, software adjustment or connected-line modification may alter the risk or safe operating method. Record the change, isolate safely and have the competent duty holder review it before routine production.